Refund & Returns Policy

You may return unopened packs within 30 days of delivery for a full refund of the purchase price.

Because this is a personal hygiene product that contacts the skin, we cannot accept returns of opened packs unless the product is faulty.

Email support@flexacareus.com with your order number and the reason for return. We will reply with instructions within one business day. Please do not send anything back before contacting us.

You cover return shipping unless the product arrived damaged, faulty, or incorrect — in which case we cover it.

Once we receive and inspect the return, we will issue a refund to your original payment method within 5 business days. Your bank or card issuer may take a further 3–10 days to post it.

Original shipping charges are refunded only where the return is due to our error.

Contact us within 7 days of delivery with a photograph. We will replace the item or refund you in full, including shipping. You will not need to return it.

Email us as soon as possible. If the order has not shipped, we will cancel and refund in full. Once shipped, the standard return process applies.

If tracking shows delivered but you have not received it, contact us within 14 days and we will investigate with the carrier.