Privacy Policy

Flexonix Ventures LLC (“Flexacare”, “we”) operates flexacareus.com. This policy explains what personal information we collect, why, and what rights you have.

You give us: name, email, phone, shipping and billing address, order history, customer service correspondence, marketing preferences.

Collected automatically: IP address, browser and device type, operating system, pages viewed, time on site, referring URL, and similar analytics data collected through cookies and comparable technologies.

From others: our payment processor confirms payment and provides partial card details; our shipping carriers provide delivery status; advertising platforms may provide aggregated campaign data.

To process and ship orders; provide customer support; send order and shipping confirmations; send marketing where you have opted in; detect and prevent fraud; analyse and improve the site; and comply with legal obligations.

Service providers who need it to do their job: Shopify (hosting and commerce), payment processors, shipping carriers and fulfilment, email and SMS platforms, analytics providers, advertising platforms, and customer support tools. We also disclose where required by law, and in connection with a merger or sale of the business.

We do not sell your personal information for money. However, our use of advertising and analytics cookies may constitute “sharing” for cross-context behavioural advertising under California law. See “Your rights” below.

We use cookies that are strictly necessary for the site to function, plus analytics and advertising cookies. You can manage non-essential cookies through our cookie banner or your browser settings. Turning off essential cookies will break checkout.

Order records are retained as long as required for tax and accounting purposes. Marketing data is retained until you unsubscribe. Analytics data is retained per the provider’s schedule.

Depending on where you live, you may have the right to access, correct, or delete your personal information; to opt out of sale, sharing, or targeted advertising; to opt out of profiling with legal effects; to data portability; and to appeal a refused request. We will not discriminate against you for exercising these rights.

To exercise any right, email support@flexacareus.com. We will verify your identity before acting and respond within the timeframe the applicable law requires.

Residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana and other states with comprehensive privacy laws have specific rights under those laws; the rights above are provided to all our customers regardless of residence.

This site is not directed at anyone under 18 and we do not knowingly collect information from children. If you believe a child has provided us information, email us and we will delete it.

We use industry-standard safeguards. No method of transmission over the internet is completely secure and we cannot guarantee absolute security.

We will post any changes here and update the date above. Material changes will be notified by email where we have your address.

support@flexacareus.com
Flexonix Ventures LLC
6802 Paragon Place, Suite 410
Richmond, VA 23230